Frequently Asked Questions
Everything you need to know about your John Elliott experience.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition collaborations may be final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and local regulations.
How do I determine my size?
Detailed size charts are available on every product page. Our garments are often designed with specific silhouettes, such as oversized or slim fits; please refer to the 'Fit' section for guidance.
Can I modify or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. You may return the items once they arrive.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and financing options through Affirm for eligible customers.